Effective date September 2024

The following Terms of Service govern your use of our website and the purchase of our products. By using our website and making a purchase, you agree to abide by these terms and conditions.

Disclaimer

All our pots are made by hand, one piece at a time, so no two pots are the same.

Although we make every effort to create only the best product, there may be bumps and curves in places, as well as patches that look a bit different.

These are not flaws; they are what makes each pot charming and unique. By buying this product online, you agree with this disclaimer

Use of the Website

1. Eligibility: To use our website and make a purchase, you must be at least 18 years old or the legal age of majority in your jurisdiction.
2. Account Registration: When you create an account on our website, you agree to provide accurate and current information. You are responsible for maintaining the confidentiality of your account credentials.
3. Prohibited Activities: You agree not to engage in any activities that may:
   • Violate any applicable laws or regulations.
   • Infringe upon the rights of others.
   • Interfere with the proper functioning of our website.

Products and Orders

1. Product Information: We strive to provide accurate product descriptions, including details on size, colour, and materials used. However, there may be variations in handmade pottery products as they are each individually made. Images are for reference only.
2. Product Care: Our products are designed for functional use and can be placed in the microwave or dishwasher. However, as with all handmade pottery, it is advisable to hand wash items to increase their longevity. We cannot be held responsible for items that are damaged due to thermal shock – e.g do not pour boiling water in a vessel that has come straight from the fridge.
3. Pricing: Product prices are listed in GBP and are subject to change. You are responsible for any applicable taxes or fees.
4. Order Acceptance: Your order is an offer to purchase our products. We reserve the right to accept or reject orders at our discretion.
5. Payment: We use trusted payment service providers for payment processing. You agree to provide accurate billing and payment information.

Shipping and Returns

For shipping, returns, and refunds, please refer to our separate ‘Love Sheramics’ Return Policy, available on our website.

Intellectual Property

All content on our website, including text, images, and logos, is the property of Love Sheramics and is protected by copyright and other intellectual property laws. You may not use our content without our explicit permission.

Privacy

Your use of our website is also governed by our Love Sheramics Privacy Policy, which is:

At Love Sheramics, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines our practices regarding the collection, use, and protection of your data when you use our website or make a purchase from us.

Information We Collect

1. Personal Information: When you make a purchase or register for an account, we may collect personal information such as your name, email address, phone number, and shipping address.
2. Payment Information: When you make a purchase, we may collect payment information, including credit card details or other payment methods. Please note that we do not store payment information on our servers; it is securely processed by our trusted payment service provider.
3. Communication Data: We may collect data related to your interactions with us, including emails, live chat, or other customer support inquiries.
4. Website Usage: We collect data on how you interact with our website, including your IP address, browser type, pages viewed, and referring website.

How We Use Your Information

1. Order Fulfillment: We use your personal information to process and full fill your orders, including shipping and handling.
2. Customer Support: We use your information to respond to your inquiries, provide customer support, and address any issues related to your purchases.
3. Marketing: With your consent, we may use your email address to send you marketing communications, such as newsletters and promotions. You can opt out of these communications at any time.
4. Website Improvement: We analyse website usage data to improve our website’s functionality and user experience.

Data Protection and Security

We take appropriate measures to protect your personal information and maintain its confidentiality. We use industry-standard security protocols to safeguard data during transmission and storage. However, please be aware that no data transmission over the internet can be guaranteed as 100% secure.

Third-Party Services

We may use third-party services (e.g., payment processors) to facilitate transactions and services. These third parties have their privacy policies, and your information is subject to their terms and conditions when you use their services.

Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Withdraw consent for marketing communications.
• Object to the processing of your personal information.
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated.

Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Please review it periodically to stay informed of how we are protecting your information.

Contact Information

If you have any questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us at lovesheramics@yahoo.com .

Termination

We reserve the right to terminate your access to our website or services if you violate these Terms of Service.

Changes to Terms

We may modify these Terms of Service from time to time. Any changes will be effective upon posting the revised terms on our website.

Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at lovesheramics@yahoo.com